CAREERS
Lineage Wellness and Trivida Functional Medicine are two closely connected practices in Centennial, CO, united by a simple belief: healthcare should feel personal, not transactional. For more than thirteen years, Trivida has helped patients work through complex, chronic, and often long-overlooked conditions using a root-cause, integrative approach built around longer appointments and real relationships. Lineage Wellness carries that same philosophy into Direct Primary Care, offering accessible, personalized, and ongoing support for patients committed to their long-term health. The two practices share space, systems, and a tightly collaborative care team, so patients can move between them as their needs evolve without ever losing context, continuity, or relationship. We are a place where people are known and supported over time, and where every member of our team plays a meaningful part in making that happen.
We are Hiring!
Patient Experience Coordinator
Please read this whole post before you apply.
This is not a typical healthcare role, and we are not looking for a typical healthcare applicant. We are a relationship-based integrative medicine and Direct Primary Care practice in Centennial, CO. Our patients are not moving through fifteen-minute appointments. Many are navigating complex, chronic, or long-overlooked health concerns, and they have chosen us because they want to be heard, known, and supported over time. The person we hire will be one of the first voices these patients hear and one of the most consistent presences in their care.
If you are warm, deeply organized, and genuinely excited about building long-term relationships with people during meaningful moments of their lives, please keep reading. If you are looking for a clock-in, clock-out role, this is not the right fit. We believe healthcare should feel personal, not transactional.
We are seeking a Patient Experience Coordinator who treats patient relationships the way the best customer success managers treat their accounts: proactively, attentively, and with a real sense of ownership. Supporting both Lineage Wellness and Trivida Functional Medicine, this role is about making every patient feel known, supported, and never lost in the shuffle. If you are someone who values empathy, clear communication, and being part of a collaborative team, this role offers a unique opportunity to bring your relationship skills into a setting where they matter deeply.
About Us
Lineage Wellness and Trivida Functional Medicine share space, systems, and a tightly collaborative care team. Trivida has supported patients through complex chronic conditions for over thirteen years using a root-cause, integrative approach. Lineage Wellness extends that philosophy into Direct Primary Care, offering ongoing, accessible, and personalized care for patients committed to long-term health.
https://lineage-wellness.com
https://www.trividafunctionalmedicine.com
The Person We Are Looking For Is Someone who:
- Genuinely lights up when a person feels truly heard
- Believes service should be human, personal, and proactive
- Has real curiosity about functional and integrative medicine
- Stays calm and kind when people are frustrated or overwhelmed
- Notices the small details that make people feel cared for
- Can manage a high volume of communication without dropping the ball
- Welcomes feedback as a tool for growth, not a personal critique
- Takes ownership and closes the loop, every time
What You Will Do
This role is built around relationships, communication, and coordination. Communication is the heart of it, and that is where most of your day will live.
Patient Relationship Management (your primary focus)
- Serve as the main point of contact for patients across phone, portal, and in-person interactions
- Manage a high volume of patient messages with clarity, warmth, and timeliness, with a standard of 24 business-hour response
- De-escalate concerns and guide difficult conversations toward solutions
- Build relationships over time so patients feel known and supported, not processed
- Notice when a patient needs a check-in, a clarifying call, or a small extra step that turns a good experience into a great one
- Be the steady, familiar voice patients come to trust
Scheduling and Care Coordination
- Manage provider schedules across both practices, including new patient onboarding, follow-ups, and procedures
- Coordinate appointments, labs, imaging, specialty referrals, and outside records
- Track outstanding orders, results, and next steps so nothing slips between visits
- Anticipate clinic flow and adjust proactively when the day shifts (and it will)
- Ensure each patient leaves a visit knowing exactly what comes next and when
Documentation, Systems, and Team Collaboration
- Maintain accurate, timely documentation in our EHR (Cerbo)
- Use Spruce for patient communication and keep all threads clean and current
- Uphold HIPAA compliance and patient confidentiality without exception
- Collaborate closely with providers and teammates across both practices, communicating proactively and closing every loop
- Contribute to a calm, organized environment where patients and coworkers both feel at ease
- Receive feedback as part of how we get better together, and act on it quickly
What We Need From You
- Two or more years in a role where relationships were your job; customer success, client services, account management, concierge, hospitality, executive assistant supporting clients, or similar
- A track record of being the person clients or customers trust, return to, and refer others to
- Strong written and verbal communication skills
- High emotional intelligence, especially under pressure
- Excellent organization and follow-through across a high volume of touchpoints
- Comfort learning new software quickly (EHRs, communication platforms, scheduling tools)
- Genuine curiosity about functional and integrative medicine, even if it is new to you
Helpful but not required: previous healthcare experience, familiarity with membership-based or relationship-driven service models (DPC, concierge medicine, private banking, boutique fitness, high-end hospitality, etc.) We are intentionally open to candidates without a clinical background. If you have spent your career making people feel taken care of, we want to hear from you.
Schedule, Location, and Pay
In-person in Centennial, CO
Monday through Friday, 7:00 AM to 4:00 PM, with a 45-minute lunch
$23.00 to $28.00 per hour, based on experience
Paid time off and holidays, health and dental benefits, 401(k) with matching where applicable
How to Apply
Please submit your resume, a brief cover letter, and a short video. Apply Here: https://wkf.ms/4cVcYuD
About the video: please read this part carefully.
The video is the most important part of your application. We will receive many resumes that look similar on paper. The video is how you stand out. It is also how we get a real sense of the thing this role is actually about: how you come across to another human being.
We are not looking for polish, scripts, or a perfectly lit setup. We are looking for you. Warmth, presence, clarity, and how you naturally show up in conversation. A video recorded on your phone in good lighting is completely fine.
In a 2 to 4 minute video, please answer:
1. What draws you to working in a personalized, relationship-based healthcare setting, especially if it is new to you?
2. What about this specific role interests you?
3. Tell us about a time you turned a frustrated or struggling client, customer, or patient into someone who trusted you.
4. How do you approach receiving feedback and constructive coaching?
You can submit through Loom, an unlisted YouTube link, or a Zoom recording.
Applications without a video will not be reviewed. The video is how you stand out, please treat it that way.
Functional Medicine Provider (NP/PA)
Please read this whole post before you apply.
This role is built for the clinician who wants the time, depth, and team to practice functional medicine fully. At Trivida Functional Medicine and Lineage Wellness, our days are structured around longer appointments, complex cases, and weekly collaborative case reviews, because that is what root-cause care actually requires. We are hiring a Functional Medicine Provider (NP or PA) to join our team in Centennial, CO. If this is the kind of medicine you trained for, please keep reading.
About the Practice
Trivida Functional Medicine has spent over 13 years caring for patients with complex, chronic, and often unresolved conditions through structured 4 to 6 month programs that combine root-cause investigation, advanced lab work, and iterative protocol development. Patients work closely with providers and health coaches across the full arc of care. https://trividafunctionalmedicine.com/
Lineage Wellness extends that philosophy into Direct Primary Care, providing functionally informed maintenance and accessibility for patients ready to move from intensive healing into long-term, sustainable care. https://lineage-wellness.com/
The two practices share space, systems, and a tightly collaborative care team. Many patients move between them as their needs evolve, without losing context, continuity, or relationship.
Who You Will Care For
Our patients are engaged, invested in their own health, and ready to do the work. Many come to us with complex, multi-system conditions, including autoimmune disorders, gastrointestinal disease, hormone imbalance, and chronic inflammation. Others come for a more thoughtful, root-cause approach to long-term care. All of them are looking for a clinician with the time and training to think with them, listen carefully, and walk alongside them through the work.
The Clinician We Are Looking For Is Someone Who:
- Thinks like a detective and listens like a friend
- Is genuinely energized by complex cases that require time and patience to unpack
- Has training, certification, or hard-earned experience in functional medicine
- Wants longer, thoughtful appointments and accepts the responsibility that comes with them
- Reads the journals, asks “but why,” and brings ideas back to the team
- Practices with clinical confidence and intellectual humility at the same time Sees coaches, MAs, and admin teammates as essential partners, not support staff
- Is in this work for the long haul, not as a stepping stone
What You Will Do
This role spans both practices, with the majority of your time in Trivida programs and the remainder in Lineage Wellness primary care. Functional Medicine Care (Trivida, 60-70% of focus)
- Lead patients through structured 4 to 6 month root-cause programs
- Synthesize complex histories across gut, hormone, immune, metabolic, and toxicity domains
- Order and interpret advanced lab panels (Vibrant, Genova, ZRT, and conventional labs)
- Develop and iterate personalized, layered protocols
- Adjust treatment in real time based on patient response and emerging data
- Walk patients through both the intensity of healing and the patience required to do it well
Direct Primary Care
(Lineage Wellness – about 30%)
- Provide functionally informed primary care for patients in maintenance or optimization
- Manage prescriptions, screenings, and acute concerns within a longer-relationship model
- Support continuity for patients transitioning out of Trivida programs
- Build the kind of trust that turns annual visits into long-term partnerships
Collaborative Clinical Work
- Participate in weekly case reviews and protocol discussions
- Bring fresh research, training, and clinical thinking back to the team
- Contribute to the evolution of our protocols, not just follow them
- Mentor and collaborate with health coaches, MAs, and other clinicians
Documentation and Systems
- Maintain accurate, thoughtful documentation in Cerbo Use Spruce for patient communication, Doxy for telehealth, and Fullscript for supplements and protocols
- Leverage clinical decision tools (Open Evidence, Heidi AI, UpToDate) as part of high-quality care
What We Need From You
- Active NP or PA licensure in Colorado
- Two or more years of clinical experience
- Training, certification, or substantial self-directed study in functional medicine (IFM, A4M, or comparable)
- Strong clinical judgment and willingness to make decisions in ambiguity
- Genuine collaborative spirit, with confidence that does not need to be the loudest voice in the room
Helpful but not required: experience with hormones, GI, or autoimmune cases, familiarity with advanced lab interpretation, prior DPC, concierge, or membership-model experience.
Schedule, Structure, and Compensation
Full-time, 40 hours per week, primarily in-person in Centennial, CO
Hybrid flexibility may develop over time
Days are structured for depth, with longer appointments and balanced flow
Salary range: $110,000 to $135,000, based on experience and credentials
Monthly and quarterly performance bonuses
Health and dental insurance
401(k) with matching
2 weeks PTO
CEU and certification reimbursement
Revenue share opportunity after two years
Ownership pathway available within three to five years for the right clinician
A Note on Part-Time: We are hiring for one full-time provider, and that is our preferred path. That said, if two excellent part-time clinicians are the right people, we are open to building the team that way. If you are interested in a part-time arrangement, please tell us in your cover letter or video what days and hours you could commit to, and how you would think about maintaining continuity of care for shared patients.
How to Apply
Please submit your resume, a brief cover letter, and a short video. The video is required because this is a relationship-driven practice and your presence with patients matters as much as your clinical thinking.
In a 2 to 4 minute video, please answer:
1. What draws you to functional medicine, and why this kind of work?
2. What experience or exposure has shaped your clinical thinking?
3. What does collaborative practice look like to you in real, day-to-day terms?
You can submit through Loom, an unlisted YouTube link, or a Zoom recording. Apply through the this link: https://wkf.ms/4cVcYuD.
Applications without a video will not be reviewed.
Pay: $110,000.00 – $135,000.00 per year